Cristando House, Inc. Civilian Police Leadership ONLINE VIA ZOOM!

Presented by Utah Law Enforcement Administrative Professionals: PLEASE REGISTER VIA: https://cristandohouse.com/courses/

-Online via Zoom-Civilians are a growing segment of the law enforcement community and play an increasingly important
role in the leadership and supervision of their departments. Designed for civilian managers, supervisors
and potential supervisors, this course will introduce participants to the contemporary leadership
philosophies and concepts necessary for effective leadership in today’s law enforcement agencies.
Topics covered in the course include developing a clear and compelling purpose or vision for their unit,
aligning that vision or purpose to the overall department mission and developing a high performance
team. In addition, participants will also examine methods and strategies to raise the performance bar.
The course is highly interactive and emphasis is placed on the practical application of the covered
material. The in-person and online versions of this course have been delivered to personnel from well
over 275 California, Nevada, Arizona, Colorado, New Mexico, Oregon, Utah and Wyoming law
enforcement and public safety communication agencies.

Cristando House, Inc.
Criminal Justice Consultants – Est. 1980

Welcome, Introductions and Course Overview
“Listen, Learn…then Lead”
✓ Changes in the Environment
✓ Changes in the People
✓ Changes in the Technology
Leadership Philosophies and Styles
✓ Servant Leadership
✓ Transformational vs. Transactional Leadership
✓ Situational Leadership
Raising the Performance Bar
✓ Counseling and Discipline
✓ Managing Unhappy Employee
✓ The Right Way to Hold People Accountable
Developing a High Performance Tea
✓ The Five Dysfunctions of a Tea
✓ Methods and Strategies to Improve Dysfunctional Team
Managing Change and Transition